Who does 911 call when 911 needs help?
How does MO-TERT work?
During a disaster, call volume and an inability of PSAP personnel to report to
work due to a disaster can overwhelm a PSAP. TERT is a disaster response
group of telecommunicators and other PSAP support personnel that are
available to assist Missouri jurisdictions or other states during a declared
disaster. TERT will locate Telecommunicators that are trained on your
equipment and protocols and deploy them to your site to augment your staff
until the situation stablizes.
In partnership, the National Emergency Number Association (NENA)
and the Association of Public Safety Communications
Officials Int’l (APCO) are dedicated to the
development of a nationally recognized certification program for
Telecommunicator mutual aid response in the aftermath of disasters. The
National Joint TERT Initiative (NJTI) is providing information as to
operational deployment of Telecommunicator Emergency Response
Taskforce (T.E.R.T.) programs and taking a leadership role in assisting
governmental agencies in the development of TERT style programs at the
regional, state, and local levels.
A TERT response in Missouri will be authorized by the Missouri State
Emergency Management Agency (SEMA). SEMA serves as the contact point
for any TERT request and will notify the Missouri TERT Coordinator, when a
request for assistance is received. Authority to deploy requires the declaration
of an emergency in the jurisdiction requesting assistance and participation in the
Emergency Management Assistance Compact (EMAC).
PSAPs may decline to assist if such a response would deplete staffing within
their Center, due to staffing shortages, or otherwise negatively impact the
PSAPs ability to perform their normal functions.
To provide a
of trained and
are available to respond
communications centers in
times of manmade
or natural disasters.
|For more information, contact
Missouri's TERT State Coordinator
Elizabeth Pierson, ENP
Director of the Carroll County Communication Center
2 N Monroe St
Carrollton, MO 64633
|Pictures from MOTERT's
JOPLIN MAY 2011
Picture of 3 MO-TERT team
members on the second day
after deployment. This was at
the search & rescue check in
at the Joplin Fire Station
|The one in the chair behind the desk is a TERT
team member dispatching with two EMS employees
from one of the ambulance staging areas. (This
was North EMS Staging Dispatch)
|The one in the recliner is a
TERT team member dispatching
with one EMS employee from
the South EMS Staging
|"Like I said, this was a great deployment. They
came in and didn't know if they would be working
in the communications room or out in the field.
We had some work in the communications room in
the two PSAPs, but we manned
telecommunicator's at Joplin Fire in an office with
radio equipment for days, at Joplin Police
Department in the Command Bus to help
command handle accountability for the units
working, at EMS north and south staging for
dispatching their EMS trucks, and worked two
different locations for search & rescue. One
worked at the check in / check out location at
Joplin Fire Station in the bay and the other
worked out of a travel trailer dispatching search
& rescue task force teams (as well as K-9 teams)
and keeping vital information."
April Tarrant-JASCO Director
Living quarters at JASCO (Board Room / EOC made into a hotel) We
also had a break room that has exercise equipment and two recliners
that was used for some of the girls that stayed with us.
|The TERT member is on the left of the picture
working with a City of Joplin office assistant
taking in volunteers and checking them in for
search and rescue. Our TERT members dispatched
for staging points for ambulances, Joplin Fire
personnel and all search and rescue efforts, as well
as worked in the Joplin Police Command Truck,
and with both Joplin and JASCO (our) PSAP
taking calls. It was a great experience with them
and they were so helpful.
TERT member eating
breakfast after night shift at
Fire Station dispatching
location. The community
really took care of all the
volunteers and each other.
They fed everyone around
the clock for the first week
and during the day on the
second week after the event.
|Learn more about MOTERT-
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